Refund Policy

Returns
Our policy lasts 15 days on most unopened products. If 15 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

No refunds on any vaping products.   

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. Please note, we do not offer refunds on wholesale orders.

Refund issues (if applicable)
If you haven’t received a refund yet, first check with your bank. It may take some time for processing before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@medipets.com.

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to complete an exchange, send us an email at support@medipets.com and send your item to: 1280 Hand Ave., Ormond Beach, FL 32174, USA. 

Gifts
If the purchased item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the purchased item wasn’t marked as a gift, the amount will be refunded to the buyer's credit card or original method of payment. 

Shipping
To complete your return, mail your product(s) to: 1280 Hand Ave., Ormond Beach, FL 32174, USA. Depending on your location, the shipping times may vary.