Frequently Asked Questions

Browse our knowledge base to learn answers to frequently asked questions.

Most common questions

What is Pet CBD oil?

Pet CBD oil, like all CBD oil, is made up of cannabinoids found in cannabis. It is also known as cannabidiol and is widely recognized for its possible benefits to the health of dogs and cats.

Cannabis is the genus name for both marijuana and hemp. The term itself is not necessarily interchangeable with marijuana. In fact, almost all pet CBD oil today comes from industrial hemp, which contains very little THC, the cannabinoid responsible for causing a high. Most strains of hemp are rich in CBD and have less than 0.03 percent THC.

Tell me more about Pet CBD oil.

Pet CBD oil works with your furry friend’s endocannabinoid system. Because CBD is a cannabinoid, it helps to supplement a pet’s natural cannabinoids, which helps the endocannabinoid system to become stronger.

The endocannabinoid system is really just a bunch of cannabinoid receptors. And although pets produce their own natural cannabinoids, they can also use CBD oil or cannabidiol. It is known as a phytocannabinoid (plant-based cannabinoid) and can supplement the endocannabinoid system (ECS).

But why would I give my pet CBD oil?

Cats and dogs can take CBD oil for the same reasons that their humans do. Their endocannabinoid systems, according to all available research, are very similar to humans. CBD oil for pets can be used for anxiety or stress. It’s great for long car rides when a pet may become anxious. For older pets or pets with joint pain pet CBD oil may be very helpful, as well as for a whole host of other reasons.

But will CBD oil make my pet high?

Of course not! Pet CBD oil is completely different from THC. CBD oil from hemp contains no more than trace amounts of THC. According to what’s legally required it has less than 0.03 percent THC. So little, in fact, that it would be impossible for a dog or a cat to become high when using it. CBD oil comes from hemp, but CBD oil is not marijuana.

Is Pet CBD oil from hemp potent?

Of course, it is! Pet CBD oil is like any other CBD oil. It doesn’t matter from which plant it comes. It’s just that CBD oil from hemp will not give pets a buzz or a high. When it comes to the potential benefits, however, CBD oil from hemp offers them all.

I heard that Pet CBD oil is illegal —is that true?

Unfortunately, there is a lot of misinformation going around the internet these days. Pet CBD oil is legal in all 50 states. The FDA sees hemp-derived extracts as food-based products. There are no restrictions legally, on hemp in the United States. Hemp oil is used by millions of people (and their pets!) across the globe, and the number is rising as more studies explore its many potential health benefits.

How can I be sure that this is the best Pet CBD oil?

MediPets does many things to guarantee that our pet families receive only the best Pet CBD oil. We clearly-label all packaging on all of our CBD oil products, including our CBD Pet Treats and CBD Pet Spray. This way, our customers know exactly what's in the bottle, as well as how much to give their pets. We do independent third-party lab testing on all of our Pet CBD oil products and provide everyone with the results. On top of that, the customer experience team will help answer any and all questions.

Can I see a copy of your lab reports for your Pet CBD oil?

Of course! All of our Pet CBD oil undergoes independent third-party lab testing to ensure that it includes no synthetics and no illegal substances. Plus, it helps to give pet owners peace of mind, so that they can know exactly what they are giving to their companions. All of our lab tests are available on our website, and customers can ask for a copy as well if they wish to examine it further.

Why can’t I just give my pet some of my CBD oil?

Honestly, giving your pet your CBD oil is not a great idea. MediPets brand Pet CBD oil is specially designed for cats and dogs. It takes into account their size and their body weight. Pet CBD oil comes in dosages just for pets.  So, never give your CBD oil to your pet.

Can you tell me more about your CBD Pet Treats?

The perfect treat for the four-legged friend in your life, Medipets Pet Snacks from Diamond CBD not only give pets something great to snack on, but they provide them with an infusion of all-natural industrial hemp CBD which could keep them healthy and robust as well. Pets can be finicky, which is why we offer a whole line of different Pet CBD oil products for pets. Our CBD Pet Treats come in tasty flavors like Meaty Steak and Purrs & Puffs. In fact, there are 16 flavors for dogs and two for cats.

How is the CBD Pet Spray different?

CBD Pet Spray is a simple to use spray bottle of CBD oil for cats and dogs. All you need are two sprays and your pet can go on their way to enjoy their day. Again, for fickle pets that don't like droppers, CBD pet spray is another option to give them the CBD oil they need.

What dose of CBD oil should I give my pet?

We use a tiered system of dosing with Pet CBD oil. It depends on your pet’s size:

  • Tier 1: 0.05 mg per lb of bodyweight
  • Tier 2: 0.125 mg per lb of bodyweight
  • Tier 3: 0.25 mg per lb of bodyweight

Everyone should start with Tier 1 twice a day. After a week, go to Tier 2 if necessary.  After another week, go to Tier 3 if necessary. For example (based on Tier 1 dosing):

  • Pets up to 25lbs - up to 1.25 mg twice a day
  • Pets between 25 – 50lb - between 1.25 to 2.5 mg twice a day
  • Pets between 50 – 75lb - between 2.5 to 3.75 mg twice a day

Medipets CBD oil for pets has, on average, between .05 mg and .2 mg CBD per drop.

Other questions

Is CBD oil legal in Alabama?

While we love every state in the union, the question over the legality of CBD oil comes up more often regarding some states than others. For example, is CBD oil legal in Alabama? Yes, it is. In fact, CBD oil from hemp is legal in all 50 states. The Agricultural Act of 2014, also known as the Farm Bill, promoted the research and cultivation of industrial hemp and its extracts, such as cannabidiol, or CBD oil. More recently, the Ninth Circuit in San Francisco noted that the Farm Bill takes precedence over any other rulings or decrees put out by legislators concerning CBD oil. So, to our friends from the Cotton State (and everywhere else) enjoy!

How much does shipping cost?

Standard shipping is free UPS ground within the United States for orders over $100. Expedited shipping is available for an additional charge based on your location.

What do I do if my purchase is damaged?

We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the UPS. 

How do I cancel my order?

If you wish to cancel your order, please give us a call at 305-615-1194 as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.

My order didn't process but funds were taken out of my account. What do I do?

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

What do I do if my discount code expired?

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

Where is my package?

Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.

Why was I charged an international transaction fee?

Our credit card payment processor is located in England. You might see a small (usually less than 1%) fee charged by your bank or credit card because of this. This fee is not charged by Diamond CBD and we have no control or visibility into this fee. These fees are charged by some bank/credit cards. If you would like to avoid paying this fee we recommend you call your bank or credit card provider to find out if they charge a fee for transactions processed overseas. Not all banks or credit cards charge these small fees. Please keep in mind Diamond CBD is an American based company shipping from the United States. Our payment processor is currently located overseas due to the difficulties cannabis related companies are currently having working with American credit card processors or banks.

Do you use synthetics or THC in your products?

Our focus is to research and develop innovative natural CBD extracts with no synthetics or THC. We pride ourselves in producing the finest and purest CBD oils while never compromising quality. Check out our About Page for more information. Our CBD is constantly tested to ensure quality. We list all our ingredients on our website as well as on each package. We also have lab reports for many of our products available online.

Is CBD Physchoactive?

No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle.

How is Hemp different from Marijuana?

Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

What is your return & refund policy?

Returns
We offer free returns only on unopened items within 15 days of purchase except for vaping products. You can make returns or exchanges using our online returns system. Read more here.  All vaping products are final sale, unless product arrives damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Wholesale
Please note, we do not accept refunds on wholesale orders.

What happens if you are running a sale and I apply a coupon?

Because we don’t allow customers to “stack” coupons, the highest of the two discounts will be applied to your final bill. For example, if the sale is 50 percent off and your coupon is for 40 percent off, the sale price will be applied, but not the coupon.

Am I able to use a coupon more than once? Do your coupons expire?

It depends on the promotion. While the bulk of our coupons are both time sensitive and for one use only, there may be some exceptions. You should assume that your coupon will expire and can’t be used more than once unless otherwise noted. Please check our website or with customer service for more information on specific coupons.

What other limitations are there on your coupons?

Our coupons are limited to one per customer, per sale. Any attempts to reuse a coupon or discount code via multiple accounts or addresses will render any all discounts invalid and will result in a canceled order.

Can I use your coupons for wholesale purchases?

No, customer coupons are not applicable to wholesale purchases. Wholesalers may, from time-to-time receive their own sales and discounts independent of single customers. However, sales from our store do not apply to wholesale purchases.

When do I enter my discount or coupon code?

Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.